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[Counselors] Why can't I see a student on my dashboard?
[Counselors] Why can't I see a student on my dashboard?

Student profiles must be filled out in order for them to link to your account.

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Written by Eleanna Garcia
Updated over a week ago

Please confirm with students that they have added their

  • Graduation Year (for example: Class of 2024)

  • Address

  • School

If a student has a complete profile, it's possible they have been "hidden" or "delisted" from your dashboard. You're able to hide a student from appearing in your personal view. If you or another counselor at your school delists a student from your school's view, the student is delisted, aka hidden, for all other counselors too.

View this support article to see if a student has been hidden or delisted, and how to add them back to your list if so:

How do I unhide or re-list students in my counselor account?

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