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[Counselors] Why can't I see a student on my dashboard?

Student profiles must be filled out in order for them to link to your account.

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Written by Eleanna Garcia
Updated over 9 months ago

Counselors cannot manually add students to their dashboards. Students must add your school or organization to their profiles.

Once students add your school to their profile, they'll automatically appear on your counselor dashboard.

Please confirm with students that they have added the following information to their profiles:

  • Graduation Year (for example: Class of 2025)

  • School

If a student has a complete profile, it's possible they have been "hidden" or "delisted" from your dashboard. You can hide a student from appearing in your personal view. If you or another counselor at your school delists a student from your school's view, the student is delisted, aka hidden, for all other counselors, too.

View this support article to see if a student has been hidden or delisted, and how to add them back to your list if so:

How do I unhide or re-list students in my counselor account?

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